Privacy policy

Unless specified otherwise below, the provision of your personal data is neither required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This applies only in so far as no contrary indication is given in the following processing operations.

"Personal data" means any information relating to an identified or identifiable natural person.

Server log files

You may visit our websites without providing any personal details.

Every time our website is accessed, usage data is transmitted by your internet browser to us or our web host / IT service provider and stored in log data (so called server log files). This stored data includes, for example, the name of the page accessed, the date and time of the retrieval, the IP address, the volume of data transferred, and the requesting provider.

The processing is carried out on the basis of Art. 6 (1) (f) GDPR on the grounds of our overriding legitimate interest in ensuring the smooth operation of our website as well as improving our offering.

Your data may be transferred to and processed in third countries outside the EU, in particular Canada and the USA. An adequacy decision of the EU Commission exists for Canada. For the USA, an adequacy decision of the EU Commission exists, namely the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is carried out on the basis of contractual obligations comparable to those of the standard contractual clauses of the EU Commission.

Contact

Data controller

Feel free to contact us if you wish. The controller responsible for data processing is: Helmut Ohnheiser, Zusmarshauser Str. 25 A, 86637 Wertingen Deutschland, +49 8272 9948-173, info@eurosol24.com

Initiation of contact by the customer via email

If you initiate business contact with us by email, we will collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves the purpose of handling and responding to your contact request.

Where the contact serves the implementation of precontractual measures (for instance advice in the case of purchase interest, preparation of a quotation) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR.

If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR on the grounds of our overriding legitimate interest in processing and responding to your enquiry. In this case, you have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR.

We use your email address only to process your enquiry. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the contact form

When using the contact form, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves the purpose of making contact.

We use your email address only to process your enquiry. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Use of address validation by Google Maps API

On our website, we use the address validation of the provider Google (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland „Google“).

The data processing serves the purpose of checking your entries in our address forms in real time for input and typographical errors, and supplementing missing data where appropriate. In the event of incorrectly entered data, alternative suggestions for correcting the data are displayed. For this purpose, the address data entered by you is transmitted to the provider, stored there, and evaluated.

Among other things, the following information may be transmitted to Google and processed there: postal addresses (country, town or city, postcode, street, house number), email address, telephone number.

Your data may also be transmitted to the USA in this process. An adequacy decision of the EU Commission is in place for the USA, namely the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thereby committed to comply with European data protection principles.

The processing of your personal data takes place on the basis of point (f) of Article 6(1) of the GDPR arising from our overriding legitimate interest in an accurate data basis for the performance of our contractual obligations. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.

The data is processed separately by the provider and is not merged with other data. It will be erased by the provider as soon as the status of the entered data has been determined, but at the latest after 30 days.

Further information regarding terms of service and data protection at Google can be found at: https://cloud.google.com/maps-platform/terms or at https://www.google.de/policies/privacy/.

WhatsApp Business

If you enter into business contact with us via WhatsApp, we use the WhatsApp Business version of WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; “WhatsApp”) for this purpose. Insofar as you are resident outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).

The data processing serves the purpose of handling and responding to your contact request. For this purpose, we collect and process the mobile phone number you have stored with WhatsApp, your name if provided, as well as further data to the extent provided by you. For this service, we use a mobile device in whose address book only data of users who have contacted us via WhatsApp is stored. Consequently, personal data is not transferred to WhatsApp without you having already consented to this in relation to WhatsApp.

Your data will be transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA. An adequacy decision of the EU Commission is in place for the USA, namely the Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. has certified itself under the TADPF and has thereby committed to comply with European data protection principles. If making contact serves the implementation of precontractual measures (for instance consultation where there is purchase interest, preparation of a quotation) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of point (b) of Article 6(1) of the GDPR.

If contact is made for other reasons, this data processing takes place on the basis of point (f) of Article 6(1) of the GDPR arising from our overriding legitimate interest in providing a fast and simple means of contacting us as well as in responding to your request. In this case, you have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you based on point (f) of Article 6(1) of the GDPR.

We only use your personal data to process your enquiry. Your data will subsequently be erased in compliance with statutory retention periods, provided that you have not consented to further processing and use.

Further information regarding terms of service and data protection when using WhatsApp can be found at

https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy.

Customer account Orders

Customer account

When opening a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is carried out on the basis of point (a) of Article 6(1) of the GDPR with your consent. You may withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent up to the point of withdrawal. Your customer account will subsequently be deleted.

Collection, processing, and transfer of personal data in orders

When placing an order, we collect and process your personal data only to the extent necessary to fulfil and execute your order as well as to handle your enquiries. The provision of the data is required for the conclusion of the contract. Failure to provide it means that no contract can be concluded. The processing takes place on the basis of point (b) of Article 6(1) of the GDPR and is necessary for the performance of a contract with you.

Your data is disclosed, for instance, to shipping companies, dropshipping or fulfilment providers, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly observe legal requirements. The scope of data transmission is restricted to a minimum.

Where applicable, your data is transferred to and processed in third countries outside the EU, in particular Canada and the USA. An adequacy decision of the EU Commission exists for Canada. For the USA, an adequacy decision of the EU Commission is in place, namely the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer takes place on the basis of contractual obligations comparable to those of the standard contractual clauses of the EU Commission.

Advertising

Use of the email address for sending newsletters

We use your email address to send information and offers by newsletter, provided you have expressly consented to this. The data processing serves exclusively the purpose of promotional contact. For this purpose, we process your email address and, where applicable, further data that you provided voluntarily when registering for our newsletter.

The processing takes place on the basis of Art. 6(1)(a) GDPR with your consent. You may withdraw your consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

To do so, you can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us.

Your email address will then be removed from the distribution list. Despite removal from the distribution list, we may continue to store your email address in a so called blacklist in order to prevent you from receiving newsletter emails from us in the future. This storage takes place on the basis of Art. 6(1)(f) GDPR out of our and your legitimate interest in preventing the renewed use of your email address for sending our newsletter. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.

Advertising measurement with Meta

If you give us your consent to do so, we use advertising measurement from Meta on our website via the Shopify connection "Facebook & Instagram". The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland ("Meta"). This allows us to understand how our website and advertisements are used, measure the effectiveness of our advertising, and display advertising to individuals with matching interests. Meta may link the transmitted data with a Facebook or Instagram account and use it for the personalisation of advertising and for the further purposes described in its privacy policy. This may also concern visitors without a Meta account.

In doing so, the Meta Pixel processes in particular information about accessed pages and products, search queries, shopping cart modifications, the initiation of checkout, the addition of a payment method, and purchases. The page address, timestamp, product identifiers, order value, and currency may be transmitted, as well as technical details such as IP address, browser and device information, and cookie or click identifiers. The event for adding a payment method describes an action in the checkout; it is not an authorisation to transmit full credit card or bank account details.

In addition, we use advanced matching and the Conversions API. In this context, Shopify and Meta can also transmit events directly between their servers. Data provided by you in the shop, such as name, email address, telephone number, and address or location details, may be used for matching purposes. Contact information for matching is hashed before transmission in accordance with Meta's specifications. Hashing is not anonymisation: Meta can match this information with existing user information.

The storage of information on your terminal equipment or access thereto takes place on the basis of your consent pursuant to Section 25(1) TDDDG. The associated processing of personal data takes place on the basis of Art. 6(1)(a) GDPR. For this measurement method, we require your consent to the categories "Marketing" and "Analytics". You can refuse consent without making an order dependent on agreement to this advertising measurement.

You can withdraw your consent at any time with effect for the future. To do so, open the link "Cookie Settings" in the footer of our website, deactivate "Marketing" and "Analytics", and save your selection or select "Reject All". The lawfulness of the processing up to the withdrawal remains unaffected. You can also delete cookies already stored on your device via your browser. The settings offered by Meta regarding outside the platform activity supplement this withdrawal route.

Insofar as we and Meta jointly determine the collection and transmission of event data for the advertising purposes governed by the Meta Business Tools Terms, joint controllership exists pursuant to Article 26 GDPR. The Controller Addendum sets out the respective obligations: we provide information regarding the collection, transmission, and their purposes; Meta is responsible between the parties for enabling the exercise of your rights with regard to the data stored by Meta following joint processing. You may assert your rights against both us and Meta. Meta is solely responsible for subsequent processing for its own purposes. For the matching, measurement, and analytics services governed by the Business Tools Terms, Meta processes data on our behalf.

Data may also be transmitted to Meta Platforms Inc. in the USA. Meta states that, for transfers covered by its certification, it relies on the EU-U.S. Data Privacy Framework and the associated adequacy decision. For other international transfers, Meta cites standard contractual clauses, among other measures. Further information can be found in the privacy information on international transfers.

Meta specifies a storage period of 90 days for the browser identifier cookie "_fbp". According to its Business Tools Terms, Meta may store event data for up to two years; the specific deletion terms specified therein apply to target groups created from such data. Contact information used for matching is deleted once matching is complete. Further information on processing, legal bases, and data subject rights at Meta can be found in the Meta Privacy Policy, the Cookie Policy, and the Business Tools Terms.

Supplement regarding Meta advertising measurement: 30.09.2026

Enterprise resource planning

Use of an external enterprise resource planning system

We use an enterprise resource planning system for contract execution within the scope of data processing on our behalf. For this purpose, your personal data collected within the context of the order are transmitted to easybill GmbH, Düsselstr. 21, 41654 Kaarst.

The processing of your personal data serves the purpose of fulfilling the contract concluded with you and takes place on the basis of Article 6(1)(b) GDPR.

Payment service providers

Use of PayPal

We use the payment service PayPal from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of being able to offer you payment via the payment service. Upon selecting and using payment via PayPal, the data required for payment processing are transmitted to PayPal in order to be able to fulfill the contract with you using the selected payment method. This processing takes place on the basis of Article 6(1)(b) GDPR.

All PayPal transactions are subject to the PayPal Privacy Statement. This can be found

at https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Use of PayPal Checkout

We use the payment service PayPal Checkout from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 BoulevardRoyal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of being able to offer you payment via the payment service. Upon selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, the data required for payment processing are transmitted to PayPal in order to be able to fulfill the contract with you using the selected payment method. This processing takes place on the basis of Article 6(1)(b) GDPR.

In this context, cookies may be stored that enable recognition of your browser. The resulting data processing takes place on the basis of Article 6(1)(f) GDPR arising from our prevailing legitimate interest in providing a customer focused offering of various payment methods. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.

Credit card via PayPal, direct debit via PayPal & "Pay Later" via PayPal

For individual payment methods such as credit card via PayPal, direct debit via PayPal or "Pay Later" via PayPal, PayPal reserves the right to obtain a credit report based on mathematical statistical procedures using credit agencies if necessary. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received regarding the statistical probability of a payment default to make a balanced decision concerning the establishment, implementation or termination of the contractual relationship. The credit report may contain probability values (score values) which are calculated on the basis of scientifically recognised mathematical statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests are taken into account in accordance with the statutory provisions. The data processing serves the purpose of checking creditworthiness for the initiation of a contract. The processing takes place on the basis of Art. 6 para. 1 lit. f GDPR on the basis of our overriding legitimate interest in protection against payment default when PayPal provides advance performance.

You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal

data concerning you based on Art. 6 para. 1 lit. f GDPR by notifying PayPal.

The provision of the data is required for the conclusion of the contract with the payment method you requested. Failure to provide them results in the contract being unable to be concluded using the payment method you selected.

Third party providers

When paying via the payment method of a third party provider, the data required for payment processing are transmitted to PayPal.

This processing takes place on the basis of Art. 6 para. 1 lit. b GDPR. For the execution of this payment method, the data may then be forwarded by PayPal to the respective provider. This processing takes place on the basis of Art. 6 para. 1 lit. b GDPR. Local third party providers may, for example, be:

Apple Pay (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)

Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)

Purchase on account via PayPal

When paying via the purchase on account payment method, the data required for payment processing are initially transmitted to PayPal. For the execution of this payment method, the data are then transmitted by PayPal to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to be able to fulfil the contract with you using the selected payment method. This processing takes place on the basis of Art. 6 para. 1 lit. b GDPR. Ratepay carries out a credit assessment if necessary on the basis of mathematical statistical procedures (probability or score values) using credit agencies according to the procedure already described above. The data processing serves the purpose of checking creditworthiness for the initiation of a contract. The processing takes place on the basis of Art. 6 para. 1 lit. f GDPR on the basis of our overriding legitimate interest in protection against payment default when Ratepay provides advance performance.

Further information on data protection and which credit agencies Ratepay uses can be found at https://www.ratepay.com/legal-payment-dataprivacy/ and https://www.ratepay.com/legal-payment-creditagencies/.

Further information on data processing when using PayPal can be found in the associated privacy policy at

https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on the computer system of a user. If a user visits a website, a cookie may be stored on the operating system of the user. This cookie contains a characteristic string of characters that enables unambiguous identification of the browser when calling up the website again.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually on their acceptance, as well as prevent the storage of cookies and the transmission of the data contained therein. Cookies that are already stored can be deleted at any time. We point out to you, however, that you may then not be able to use all functions of this website to their full extent.

Under the links below, you can find out how to manage (including, among other things, deactivate) cookies in the most important browsers:

Chrome: https://support.google.com/accounts/answer/61416?hl=de

Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-

2a946a29ae09

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Insofar as no other statements are made in the privacy policy below, we only use these technically necessary cookies for the purpose of making our offering more user friendly, more effective, and more secure. Furthermore, cookies enable our systems to recognise your browser even after a page change and to offer services to you. Several functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognised again even after a page change.

The use of cookies or comparable technologies takes place on the basis of Section 25 Paragraph 2 TDDDG. The processing of your personal data takes place on the basis of Article 6 Paragraph 1 point f GDPR out of our overriding legitimate interest in ensuring the optimal functionality of the website as well as a user friendly and effective design of our offering.

You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.

Use of the Shopify Consent Tool (Shopify Privacy & Compliance)

We use the consent tool “Shopify Privacy & Compliance” from Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1 to 2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. Shopify is an affiliated company of Shopify Inc. (151 O’Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).

The tool enables you to grant consent to data processing operations via the website, in particular the setting of cookies, as well as to make use of your right of revocation for consent that has already been granted. The data processing serves the purpose of obtaining and documenting necessary consents to data processing operations and thereby complying with statutory obligations.

Cookies may be used for this purpose. In doing so, user information, including your IP address, is collected and transmitted to Shopify.

Your data may be transmitted to third countries outside the EU, in particular to Canada and the USA, and processed there. An adequacy decision of the EU Commission exists for Canada. An adequacy decision of the EU Commission is in place for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer takes place on the basis of contractual obligations comparable to those of the Standard Contractual Clauses of the EU Commission.

The data processing takes place for the performance of a legal obligation on the basis of Article 6 Paragraph 1 point c GDPR.

Further information regarding data protection at Shopify can be found at https://www.shopify.com/de/legal/datenschutz.

Plugins and other services

Use of hCaptcha

We use the hCaptcha service of Intuition Machines Inc. (1065 SW 8th St #704, Miami, FL 33130, USA; “hCaptcha”) on our website within the scope of data processing on behalf.

HCaptcha serves to protect our website from spam and abuse through automated access (bots). By implementing hCaptcha, we ensure that certain actions on our website are performed only by real persons, which guarantees the security and integrity of our online services.

When hCaptcha is used, the following data may be collected and processed: IP address of the user, information about the terminal device used (e.g. browser and operating system), mouse movements and interactions on the website, duration of visit on the website, input behaviour of the user.

Your data may be transmitted to the USA. An adequacy decision of the EU Commission is in place for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). HCaptcha has certified itself in accordance with the TADPF and has thereby committed itself to adhering to European data protection principles.

The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 Paragraph 1 Sentence 1 TDDDG in conjunction with

Article 6 Paragraph 1 point a GDPR. The processing of your personal data takes place with your consent on the basis of Article 6 Paragraph 1 point a GDPR. You may revoke consent at any time without the lawfulness of the processing carried out on the basis of the consent up to the revocation being affected.

Further information regarding data processing and data protection at hCaptcha can be found at https://www.hcaptcha.com/gdpr.

Use of GoogleMaps

We use the function for embedding GoogleMaps maps of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland, "Google") on our website.

The function enables the visual presentation of geographical information and interactive maps. In doing so, data of the visitors to the websites is also collected, processed, and used by Google upon accessing pages in which GoogleMaps maps are integrated.

Your data may also be transferred to the USA in this context. An adequacy decision of the EU Commission is in place for the USA, namely the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thereby undertaken to comply with European data protection principles.

The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 paragraph 1 sentence 1 TDDDG in conjunction with Article 6 paragraph 1 point a GDPR. The processing of your personal data takes place with your consent on the basis of Article 6 paragraph 1 point a GDPR. You may withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until withdrawal.

Further information on the collection and use of data by Google can be found in Google's privacy policy at

https://www.google.com/privacypolicy.html. There you also have the option in the privacy centre to alter your settings so that you can manage and protect your data processed by Google.

Use of YouTube

We use on our website the function for embedding YouTube videos of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”). YouTube is an affiliated company of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

The function displays videos stored with YouTube in an iFrame on the website. The “Enhanced Data Protection Mode” option is activated in this process. As a result, no information about visitors to the website is stored by YouTube. Only when you watch a video is information about this transmitted to YouTube and stored there. Your data may be transferred to the USA. An adequacy decision of the EU Commission is in place for the USA, namely the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself in accordance with the TADPF and has thereby undertaken to comply with European data protection principles.

Further information on the collection and use of data by YouTube and Google, on your rights in this regard and on options for protecting your privacy can be found in YouTube's privacy policy at https://www.youtube.com/t/privacy.

Rights of data subjects and storage period

Duration of storage

Following complete execution of the contract, the data are initially stored for the duration of the warranty period, thereafter taking into account statutory retention periods, in particular under tax and commercial law, and are then erased after the expiry of the period, provided that you have not consented to further processing and use.

Rights of the data subjectWhere the statutory requirements are met, you have the following rights under Articles 15 to 20 GDPR: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability.

Furthermore, under Article 21 paragraph 1 GDPR you have a right to object to processing based on Article 6 paragraph 1 point f GDPR, as well as to processing for the purpose of direct marketing.

Right to lodge a complaint with the supervisory authority

Pursuant to Article 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you consider that the processing of your personal data is not lawful.

You may lodge a complaint, among others, with the supervisory authority responsible for us, which you can reach using the following contact details:

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)

Promenade 18

91522 Ansbach

Tel.: +49 981 1800930

Fax: +49 981 180093800

Email: poststelle@lda.bayern.de

Right to object

Where the processing operations of personal data listed here are based on our legitimate interest pursuant to Article 6 paragraph 1 point f GDPR, you have the right to object at any time, on grounds relating to your particular situation, to such processing with effect for the future.

Following an objection, the processing of the data concerned will be terminated, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing serves the establishment, exercise or defence of legal claims.

last updated: 22.10.2024